Grievance redressal
Last updated 25 September 2026
If something we did was wrong — a film that does not match what was agreed, a payment that did not behave, a refund that has not arrived, or anything about how your information was handled — this page says who deals with it and how long it should take.
ConeApex is a one-person studio, so the person who made the thing is also the person who answers for it. There is no queue and no ticket number.
Grievance officer
| Name | Pavankumar Chakravarthula |
|---|---|
| Designation | Director |
| Company | Nirukta Digital XR Technologies Private Limited |
| CIN | U62090TS2025PTC198275 |
| help@weyoui.ai | |
| Phone | +91 80715 80330 |
| Address | GEM Square, Madhapur, Hyderabad 500081, Telangana, India |
What to send
Write to the address above with the order or invoice reference if you have one, what you expected, what happened instead, and what you would like done. Screenshots help. If the complaint is about a film, say which cut you are looking at — there is usually more than one.
How long it takes
- Acknowledgement within 2 working days — a human reply confirming we have it and who is dealing with it.
- Resolution within 30 days of the complaint being received. Most things resolve far sooner; this is the outer limit, not the target.
- If we need something from you to proceed, the clock on our side pauses until it arrives, and we will say so rather than going quiet.
Payments and refunds
Refund terms are on the refunds page and delivery terms on the delivery page. If a payment failed or was debited without an order being created, include the payment reference from your bank or UPI app — that is the fastest route to tracing it.
Payments are processed by our payment gateway, not by us directly, so card and UPI details never reach our systems. A gateway-side dispute can also be raised with your own bank or card issuer under their chargeback process; doing so does not affect anything here.
If you are not satisfied
Say so, in writing, to the same address, and mark it as an escalation. The company is small enough that the escalation goes to the same person — but a written escalation is recorded as one, and it changes what we owe you: a substantive written response rather than a reply.
Beyond that you retain every remedy the law gives you, including approaching the consumer forum with jurisdiction over Hyderabad, Telangana. Nothing on this page limits that.
ConeApex is the trading name of Nirukta Digital XR Technologies Private Limited (CIN U62090TS2025PTC198275), GEM Square, Madhapur, Hyderabad 500081, Telangana, India. See also terms, privacy and refunds.